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Privacy Policy

Last Updated: 27/01/2025

At The Fortune Group ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our websites, services, or platforms (collectively, the "Services"). By using our Services, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our Services. This includes:

1.1 Personal Information

  • Contact Information: Name, email address, phone number, and mailing address.
  • Account Information: Username, password, and other credentials for accessing our Services.
  • Payment Information: Credit card details, billing address, and transaction history (if applicable).
  • Demographic Information: Age, gender, and location (if voluntarily provided).

1.2 Technical Information

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, time spent on our website, clickstream data, and other analytics.
  • Location Data: Approximate geographic location derived from your IP address or device settings.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your interactions with our Services. For more details, see Section 5 below.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Improve Our Services

  • Deliver the Services you request, such as processing transactions or providing customer support.
  • Personalize your experience and tailor content to your preferences.
  • Develop new features, products, and services.

2.2 To Communicate With You

  • Respond to your inquiries, requests, or complaints.
  • Send you important updates, such as changes to our policies or terms.
  • Provide marketing communications (with your consent).

2.3 For Legal and Security Purposes

  • Comply with applicable laws, regulations, or legal processes.
  • Detect, prevent, and address fraud, security breaches, or other harmful activities.
  • Protect our rights, property, or safety, as well as that of our users and the public.

3. Data Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 With Service Providers

We engage third-party vendors to assist with:

  • Payment processing.
  • Website hosting and maintenance.
  • Data analytics and marketing.
  • Customer support.

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

3.2 For Legal Compliance

We may disclose your information if required by law, such as in response to a subpoena, court order, or government request.

3.3 During Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the transaction.

3.4 With Your Consent

We may share your information with third parties if you provide explicit consent.

4. Data Security

We implement robust security measures to protect your information, including:

  • Encryption of sensitive data during transmission and storage.
  • Regular security audits and vulnerability assessments.
  • Access controls to limit who can view or process your data.

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize you, remember your preferences, and improve your experience.

5.2 Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function (e.g., login, payment processing).
  • Performance Cookies: Collect data about how you use our website (e.g., pages visited, errors encountered).
  • Functional Cookies: Remember your preferences (e.g., language, region).
  • Advertising Cookies: Deliver targeted ads based on your interests and browsing history.

5.3 Managing Cookies

You can control or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of our Services.

5.4 Third-Party Tracking

We use third-party services (e.g., Google Analytics) to analyze website traffic and user behavior. These services may use cookies and other tracking technologies to collect data.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

6.1 Access and Correction

  • Request a copy of the data we hold about you.
  • Request corrections to inaccurate or incomplete information.

6.2 Deletion

  • Request the deletion of your data, subject to legal or contractual obligations.

6.3 Opt-Out

  • Unsubscribe from marketing communications at any time.
  • Opt out of cookies and tracking technologies (see Section 5.3).

6.4 Data Portability

  • Request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at dm@fortunehestia.in . We may require verification of your identity before processing your request.

7. International Data Transfers

If you are accessing our Services from outside India, your data may be transferred to and processed in the country you acessed our website, where data protection laws may differ. We ensure that such transfers comply with applicable laws and that your data is protected through appropriate safeguards.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it.

9. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Fortune Group

Email: dm@fortunehestia.in
Phone: +91 96 866 53557
Address: 67, Tasker Town, Queen Road, Bangalore 560051